Service Management : Strategy and Leadership in Service Business, 3rd Edition : Richard Normann
Customers also bought these Products:
Services Marketing (6th Edition) (Prentice-Hall Series in Marketing) Author: Christopher Lovelock Manufacturer: Prentice Hall ListPrice: $177.33 Offer: $141.86 Similar Products (5+)
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge) Author: Valarie A. Zeithaml and A. Parasuraman Manufacturer: Marketing Science Institute ListPrice: $25.00 Offer: $25.00 Similar Products (5+)
Design for Six Sigma for Service (Six SIGMA Operational Methods) Author: Kai Yang Manufacturer: McGraw-Hill Professional ListPrice: $89.95 Offer: $64.76 Similar Products (5+)
Services Science: Fundamentals, Challenges and Future Developments Manufacturer: Springer ListPrice: $59.95 Offer: $47.96 Similar Products (5+)
Service Operations Management (3rd Edition) (Financial Times) Author: Robert Johnston Manufacturer: Prentice Hall ListPrice: $72.00 Offer: $72.00 Similar Products (5+)
Advances in Services Innovations Manufacturer: Springer ListPrice: $115.00 Offer: $91.73 Similar Products (5+)
Service Management and Marketing: Customer Management in Service Competition Author: Christian Gronroos Manufacturer: Wiley Offer: $62.77 Similar Products (5+)
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation Author: Michael D. Johnson Manufacturer: Jossey-Bass ListPrice: $32.95 Offer: $25.04 Similar Products (5+)
Service Is Front Stage: Positioning Services for Value Advantage (Insead Business Press) Author: James Teboul Manufacturer: Palgrave Macmillan ListPrice: $37.95 Offer: $32.38 Similar Products (5+)
Reframing Business: When the Map Changes the Landscape Author: Richard Normann Manufacturer: Wiley ListPrice: $75.00 Offer: $75.00 Similar Products (5+)
Designing Interactive Strategy: From Value Chain to Value Constellation Author: Richard Normann Manufacturer: John Wiley & Sons Ltd (Import) ListPrice: $109.95 Similar Products (3)
New Service Development and Innovation in the New Economy Author: Bo Edvardsson Manufacturer: Studentlitteratur AB ListPrice: $21.50 Offer: $21.50 Similar Products (5+)
Designing Interactive Strategy: From Value Chain to Value Constellation Author: Richard Normann Manufacturer: Wiley ListPrice: $80.00 Offer: $69.13 Similar Products (5+)